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Privacy Policy

This Privacy Policy sets out how Starvis Australia uses and protects any information that you give when you use this website. This Privacy Policy applies to the website and all products and services offered by Starvis Australia.


Collection of Information

Starvis Australia may collect information from users in a variety of ways, including, but not limited to, when users visit our website, register on the site, place an order, subscribe to the newsletter, respond to a poll survey, fill out a form, and in connection with other activities, services, features or resources we make available on our website. We will collect personal identification information such as name, email address, shipping address, phone number and credit card details, only if users voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain activities. We may also collect non-personal identification information about users such as browser name, type of computer, operating system and other similar information whenever they interact with our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Starvis Australia may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of any changes.


What We Do with Collected Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. We may use the information to improve our products and services.
  2. The collected information might be used for our internal review and to help us respond to your customer service requests and support needs more efficiently.
  3. We may aggregate the information collected to understand our users as a group, how our website offerings and resources are used, and to enhance overall customer experience.
  4. We may periodically notify customers about updates to our website, send newsletters or promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  5. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Securing Your Information

Starvis Australia is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sensitive and private data exchange between Starvis Australia and the users happens over a SSL secured communication channel and is encrypted with an encryption key length of 128 bits, and protected with digital signatures.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in our website.


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website use cookies to enhance customers' online experience. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.


Links to Third Party Websites

Our website may contain links to third party websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over those other sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting those other sites and they are not governed by this privacy statement. You should exercise caution and look at their own privacy statement applicable to the websites in question.


Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes only, provided that you have given us your permission.


Changes to This Privacy Policy

Starvis Australia Privacy Policy may change from time to time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.


Your Acceptance of Our Customer Terms

By using our website, you signify your acceptance of this Privacy Policy and our Terms and Conditions. If you do not agree to these terms, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.